Datenschutzerklärung

PetNest operates this store and website, including all relevant information, content, features, tools, products and services, to provide customers with a curated shopping experience (hereinafter referred to as the "Service"). PetNest is built on Shopify, which enables us to provide the Service to customers. This Privacy Policy describes how we collect, use and disclose your personal information when you browse and use the Service, make purchases or conduct other transactions, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Service, you are deemed to have read this Privacy Policy and understood the collection, use and disclosure of your information described herein.

Personal Information We Collect or Process

When we use the term "Personal Information", we refer to information that can identify you or another individual, or that can be reasonably associated with you or another individual. Personal Information does not include information collected anonymously, or information that has been anonymized so that it cannot identify or be reasonably associated with you. Depending on your interactions with the Service, your place of residence, and to the extent permitted or required by applicable law, we may collect or process the following categories of Personal Information (including inferences derived from such Personal Information):

Contact information including your name, address, billing address, shipping address, telephone number and email address.
Financial information including credit card, debit card, financial account number, payment card information, financial account information, transaction details, payment methods, payment confirmations and other payment details.
Account information including usernames, passwords, security questions, settings and preferences.
Transaction information including products you viewed, items added to your cart, items added to your wishlist, items purchased, returned, exchanged or cancelled, and past transactions.
Communications information with you, including information provided when submitting customer support inquiries and other content of communications with us.
Device information including information about your device, browser, network connection, IP address and other unique identifiers.
Usage information including information about your interactions with the Service, such as how and when you browse the Service.

Sources of Personal Information

We may collect Personal Information from the following sources:

Directly from you, such as when you create an account, browse or use the Service, contact us, or otherwise provide Personal Information.
Automatically through the Service from your device when you use the Service, via cookies and similar technologies.
From service providers we engage to provide certain technical services, who collect and process your Personal Information on our behalf.
From our business partners or other third parties.

Purposes for Which We Use Your Personal Information

Depending on your interactions with us and the Service you use, we may use Personal Information for the following purposes:

Providing, customizing and improving the Service. We use Personal Information to deliver the Service to you, including performing our contract with you, processing payments, shipping orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges and other transactions, creating, maintaining and managing accounts, arranging deliveries, supporting returns and exchanges, providing review posting functions, and building a customized shopping experience such as product recommendations related to purchased items. This also includes use to better customize and improve the Service.

Marketing and advertising. We use Personal Information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and displaying online advertisements for products and services on the Service or other websites (including those based on past purchases, cart addition history and other activities on the Service).

Security and fraud prevention. We use Personal Information for account authentication, providing a secure payment and shopping environment, detecting, investigating and responding to suspected fraudulent, unlawful, dangerous or malicious activities, protecting public safety and ensuring the security of the Service. If you register an account to use the Service, you are responsible for securely managing your account authentication information. We strongly recommend that you do not share your username, password or other access credentials with third parties.

Communicating with you. We use Personal Information to provide customer support, respond to your inquiries, deliver the Service effectively and maintain our business relationship with you.

Legal reasons. We use Personal Information to comply with applicable laws, respond to proper legal process including requests from police and government authorities, investigate or participate in civil discovery, potential or actual litigation and other adversarial legal proceedings, and enforce or investigate potential violations of our terms or policies.

Disclosure of Personal Information

Under certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances include the following:

Disclosure to Shopify, vendors and other third parties that perform services on our behalf, such as IT administration, payment processing, data analytics, customer support, cloud storage, order management and shipping.

Disclosure to business and marketing partners for the provision of marketing services and ad delivery. For example, we use Shopify to collaborate with third-party services to serve personalized advertisements based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to instruct us to stop sharing information for targeted advertising and marketing purposes based on your online activity across different merchants and websites. You may exercise your opt-out right for such use here.

Where you direct, request or consent to the disclosure of specific information to a third party, such as for product delivery or use of social media widgets or login integration functions.

Disclosure within our affiliates or corporate group.

Disclosure in connection with business transactions such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce our Terms of Service or policies, and to protect and defend the Service, our rights, your rights and the rights of others.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes Personal Information related to your access to and use of the Service to provide and improve the Service for you. Information you submit to the Service is transmitted and shared with Shopify and third parties that may be located in countries outside your place of residence, for the purpose of providing and improving the Service to you. We also use Shopify extensions that leverage data obtained from your interactions with our store, other merchants and Shopify to protect, grow and improve our business. To provide these extensions, Shopify may use Personal Information collected regarding your interactions with our store, other merchants and Shopify. In such cases, Shopify shall be responsible for processing your Personal Information for such purposes and respond to requests from you to exercise your rights regarding the use of Personal Information. For details on Shopify’s use of Personal Information and the rights you may have, please refer to the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights related to Personal Information via the Shopify privacy portal link here.

Third-Party Websites and Links

The Service may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, please review those sites’ privacy policies, security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, or the accuracy, completeness or reliability of information on the sites. Information you provide in public or semi-public spaces, including information shared on third-party social networking platforms, may be viewed by users of the Service or such third-party platforms, and may not be subject to restrictions on use by us or third parties. Our posting of these links does not constitute an endorsement of the content or operators of such platforms unless otherwise stated on the Service.

Children’s Data

The Service is not intended for use by children, and we do not knowingly collect Personal Information from children under the age of majority in your place of residence. If a child has provided us with Personal Information, a parent or guardian may contact us at the contact information below to request deletion of the information. As of the effective date of this Privacy Policy, we are not aware that we handle Personal Information of individuals under the age of 16 in a manner that constitutes "sharing" or "sale" as defined under applicable law.

Information Security and Retention Period

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security". In addition, information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels when sending confidential information to us.

The retention period for Personal Information varies based on multiple factors, including whether the information is needed to maintain your account, provide the Service, comply with legal obligations, resolve disputes, and enforce applicable contracts or policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights described below with respect to your Personal Information. However, these rights are not absolute, apply only in certain circumstances, and we may deny requests to the extent permitted by law.

Right to Access and Know. You may have the right to request access to the Personal Information we hold about you.

Right to Deletion. You may have the right to request deletion of the Personal Information we hold about you.

Right to Correction. You may have the right to request correction of inaccurate Personal Information we hold about you.

Right to Data Portability. Under certain circumstances and exceptions, you may have the right to receive a copy of the Personal Information we hold about you and request its transfer to a third party.

Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on your place of residence, you may have the right to opt out of the "sale" or "sharing" of Personal Information, or the processing of Personal Information for "targeted advertising", as defined under applicable privacy law. You may exercise your opt-out right for such use here. If you visit our website using a browser or device with the Global Privacy Control opt-out signal enabled, depending on your place of residence, this will be automatically deemed an opt-out request for that device or browser. If the device sending the signal can be linked to a Shopify account, the opt-out setting will also apply to the account. For more information on Global Privacy Control, please visit https://globalprivacycontrol.org/. We do not recognize "Do Not Track" signals sent from web browsers or devices other than Global Privacy Control.

Manage Communication Preferences. We may send promotional emails. You may unsubscribe at any time via the unsubscribe option included in the email. Even if you unsubscribe from promotional emails, you may still receive non-promotional emails such as notifications related to your account and orders.

If you reside in the United Kingdom or the European Economic Area, subject to exceptions and restrictions under local law, in addition to the above rights, you may be able to exercise the following rights:

Right to Object to Processing and Right to Restrict Processing. You may have the right to request cessation or restriction of the processing of Personal Information for certain purposes.

Right to Withdraw Consent. Where we process Personal Information based on consent, you have the right to withdraw your consent. Withdrawing consent will not affect the lawfulness of processing carried out based on consent prior to withdrawal.

These rights may be exercised through relevant sections on the Service or by contacting us at the contact information below. For details of your rights, including rights related to Shopify’s use of Personal Information and data processed by Shopify, please refer to https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights. To the extent permitted or required by applicable law, we may verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before accepting a request from an agent, we may require proof that the agent has your authorization and may verify your identity directly with you. We will respond to requests within the time limits set forth in applicable law.

Complaints

If you have a complaint regarding the processing of Personal Information, please contact us at the contact information below. Depending on your place of residence, you may have the right to contact us at the address below to appeal a decision, or file a complaint with the local data protection authority. For the European Economic Area, a list of competent data protection supervisory authorities can be found here.

International Data Transfers

Please note that we may transfer, store and process your Personal Information in countries outside your place of residence.

When transferring Personal Information out of the European Economic Area or the United Kingdom, we use approved transfer frameworks such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by competent authorities in the United Kingdom, unless the destination country has been recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time due to changes in business practices and other business, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice in accordance with the requirements of applicable law.

Contact Information

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us by phone or email at murtadaalvarez85@gmail.com, or by post at 1209 Orange Street, Wilmington, Delaware 19801, United States. For the purposes of applicable data protection laws, we are the controller of your Personal Information.